1、Replace or exchange
If the newly purchased accessories are not modified, worn, deformed, remain in their original condition, have intact packaging, complete documents, and do not affect the second sale within 3 days, you can enjoy a free exchange for the same category of accessories at the original store once. If there are differences in labor costs or weight, the price difference needs to be made up. You can exchange for equivalent or over-sized products. (Note: Due to human factors causing damage, returns and free exchanges are not allowed. If there were gifts when purchasing, the gifts must be returned when exchanging the items.)
2. Weight of the package
The products sold in our store can be reweighed for customers on the spot for free. The positive or negative weight error is guaranteed not to exceed the standard error limit set by the state. 【The products sold in our store offer reweighing service, and the positive or negative weight error is guaranteed not to exceed the standard error limit set by the state.】
3. Maintain Zoom Level
If the length or the ring opening of the purchased product is not suitable (within the allowable range of the manufacturing process), the store can provide services such as extending or shortening the length, or reducing the size for free (the cost of adding gold material will be calculated separately).
4. Warranty
If the length or the ring opening of the purchased product is not suitable (within the allowable range of the manufacturing process), the store can provide services such as extending or shortening the length, or reducing the size for free (the cost of adding gold material will be calculated separately).
5. Warranty and After-sales Service
When purchasing products from this brand, you can enjoy the following services at any time: cleaning service, shaping service, threading and stringing service, engraving service, polishing service, and stone setting and fixation service.
6. Description of Jewelry Accessories
Special processing techniques or accessory components (such as K-gold jewelry spring clasps, auspicious bearing parts, etc.) due to the requirements of strength, elasticity and other aspects of the processing and safety of the accessories, the material of the accessories is different from that of the main body, and the proportion is extremely small. This manufacturing process complies with industry standards.
7. Service Instructions
If the jewelry you purchased is of a special craftsmanship (such as 3D hard gold, 5G gold, ancient gold, crafted ornaments, snake bone chain, phoenix tail chain, etc.), and it is damaged or deformed, due to the special nature of the craftsmanship, it may not be possible to restore it to its original state.
8. Special Instructions
(1) Due to the differences in design and craftsmanship of the accessories, the specific after-sales handling opinions for the products will depend on the actual damage condition of the accessories.
(2) For all after-sales service items, the costs for additional gold plating, additional accessories (such as diamonds/gems), and replacement of accessories will be calculated separately.
9. Business Processing Tips
For transactions such as exchanging jewelry, customers are required to present their original ID cards for verification.